CUSTOMER SERVICE REPRESENTATIVE 1

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans.
Our Mission is to strengthen individuals, families, and communities for a better quality of life.
CUSTOMER SERVICE REPRESENTATIVE 1 Job Location: Division of Child Support Services (DCSS) 3262 Bob Drive, Prescott Valley, Arizona 86314 Posting Details: Salary: $30,888.
00 - $32,853.
39 Grade: 13 Closing Date: March 3, 2024 Job Summary: The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 1 with the Prescott Valley Office.
This position is responsible for performing entry level customer service support for a DES Multi Service Center.
Job Duties: Essential Duties and Responsibilities include but are not limited to: - Respond to requests for general information by answering and transferring all incoming phone calls.
- Identify customer needs by researching, compiling information, analyzing policies and procedures.
- Provide community resource literature and contact information, notarize documents and applications.
- Collect and process all incoming and outgoing mail.
- Data entry and imaging.
- Greet, direct, and escort customers to the appropriate division or phone.
Knowledge, Skills & Abilities (KSAs): Knowledge in: - Computer skills; typing and data entry - Google Workspace or Microsoft Office applications - Customer services techniques - Experience with information resources and databases, electronic records/records management - Administrative and clerical procedures Skills in: - Interviewing, eliciting and gathering information - Active listening, verbal and written communication - Establish and maintain effective working relationships.
- Maintaining confidentiality and adhering to federal, state, department and division policy and procedures - Researching available community resources and materials - Problem resolution techniques Ability to: - Interact in a sensitive and respectful manner during public contact and interactions with colleagues.
- Handle high volume calls, operate network/personal computer, fax, copier, telephone systems, and multi-tasks - Speak and talk to others to convey information.
- Utilize a variety of office equipment - Navigate multiple computer systems/programs - Use good judgment in handling complex situations Selective Preference(s): The ideal candidate for this position will have: - High School Graduate or equivalent Pre-Employment Requirements: - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply Driver’s License Requirements.
Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
The license must be current, unexpired, and neither revoked nor suspended.
Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.
A.
C.
) R2-10-207.
11).
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: - Affordable medical, dental, life, and short-term disability insurance plans - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans - 10 paid holidays per year - Vacation time accrued at 4.
00 hours bi-weekly for the first 3 years - Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.
70 hours bi-weekly - Deferred compensation plan - Wellness plans - Tuition Reimbursement - Stipend Opportunities - Infant at Work Program - Rideshare and Public Transit Subsidy - Career Advancement & Employee Development Opportunities - Flexible schedules to create a work/life balance Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement.
You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us: For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.
gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900.
Requests should be made as early as possible to allow sufficient time to arrange the accommodation.