Job Description
About Embry-Riddle Aeronautical University:
At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace.
Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience.
However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America.
This breadth of reach ensures that students can access our exceptional programs without geographical limitations.
With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support.
In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.
Join our global community and embark on a journey of academic excellence and limitless possibilities.
Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program.
To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page.
The opportunity
Embry-Riddle Aeronautical University seeks a Temporary Desktop Support Specialist on the Prescott Campus.
This position will last approximately 4-6 months and will assist with deploying computers and peripherals as part of the technology refresh project.
This includes imaging, installing, disconnecting, reconnecting, upgrading, and inventorying computer hardware and/ or peripherals while ensuring optimal workstation performance.
Responsibilities include:
Prepare new systems for deployment following standard procedures including imaging and installation of software or peripherals.
Coordinate installation with the customer.
Remove old computer equipment and process surplus equipment.
Update appropriate inventory systems to reflect the status of deployed and replaced systems.
Assist with projects as assigned.
Work could involve supporting onsite and offsite projects and after normal business hours.
Maintain accurate and timely documentation of progress in the ticket database.
Participate in project status meetings.
Provide regular project updates.
Communicate issues, critical problems, and situations to appropriate management levels.
This is a temporary position; employment will not exceed six months, and the position is limited to 30 hours per week based on seasonal or project-driven workloads.
Working hours and schedule will be based on the needs of the temporary workload.
Embry-Riddle is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, age, national origin, disability, veteran status, sexual orientation or gender identity.
Embry-Riddle is committed to diversity, equity and inclusion.
We continually strive to recognize, respect, and celebrate differences and cultural identities among individuals as we recruit, support, and embrace our diverse community.
We work to provide a safe and inclusive environment and to create a climate free of discrimination where cultural competency is fostered through leadership, integrity, care, and respect.
Qualifications
• High School (or GED) level ability in grammar, spelling, basic composition, and math.
• 1 to 3 years IT related work experience
• Excellent customer service skills.
• Excellent communication skills – ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience.
• Professional, positive image.
• Strong PC trouble shooting skills, including both hardware and software.
• Basic knowledge of networking.
• Knowledge of software, including office productivity tools (e.
g.
, MS Office), and web conferencing (Teams, Zoom).
• Experience with Microsoft Windows (10) required.
Experience with Apple OS and Linux highly desirable.
• Ability to tactfully handle difficult situations and ability to maintain composure under pressure.
• Ability to multi-task and adjust priorities based on new work assigned.
• Work independently and with little direct supervision.
• Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.
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