POSITION PURPOSE: We are looking for a fearless and accountable Customer Service Team Leader who is positive and passionate! An entry level manager, the assistant customer service manager, will effectively assist the Store Team Leader and other assistant managers in their management duties and share responsibility for the store’s operation and performance.
The Customer Service Team Leader directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
A Customer Service Team Leader can work at a fast pace, has a keen eye for safety and will be able to help execute an assortment of duties throughout the store.
Responsibilities: A Customer Service Team Leader is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Leader’s responsibilities include:
Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
Creating a store environment members want to work in, and customers want to shop in.
Operating a cash register and manning the store’s customer service counter.
Directing all operations on the front end of the grocery store.
Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity, and outstanding customer service.
Observing and enforcing all store rules and company policies.
Helping to select and train new team members.
Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
Ensuring compliance with all heath department and weights and measures department policies and requirements.
Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
Ensuring company safety guidelines are being followed by all team members.
All other related duties as assigned.
The Customer Service Team Leader responsibilities will primarily be in the Food Service department but may also work in other departments as needed.
Qualifications:
Desired qualifications include:
Friendly and customer service oriented.
Interest in food and cooking a plus.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Self-motivated, with a high attention to detail, quality and presentation
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
Ability to read, understand and follow through on verbal and written directions
Ability to reliably meet required work schedule and adhere to company attendance policy
Must be 18 years of age
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting & Stocking (Up to 50 lbs.
), Pushing, Keyboarding, Telephone Use, Walking, Bending
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